At Zay Workwear, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely pleased with your order, we’re here to assist you.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange:

  • Items must be returned within 30 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Items must be accompanied by the original receipt or proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale”

  • Gift cards

  • Customised or personalised items

  • Items showing signs of use, wear, or damage not caused by manufacturing defects

3. Return Process

To initiate a return or exchange:

  1. Contact our Customer Support at asad@zayinternational.com with your order number and reason for return.

  2. We will provide you with instructions and a return address.

  3. Package the item securely and send it back to us using a trackable shipping method.

Please note: Customers are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable (except where goods are faulty or incorrect).

5. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and indicate your desired replacement.

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable, a refund will be issued instead.

6. Faulty or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at asad@zayinternational.com.

  • We will cover the return shipping costs and offer either a replacement or a full refund.

7. Contact Information

For any questions about returns and exchanges, please contact:

  • Email: asad@zayinternational.com

  • Phone: 0433 143 318

  • Address: Shop 20 (S20), Compass Centre, 83-99 North Terrace, Bankstown, NSW, Australia, 2200